FAQ

Bonuses are either cash or free spins that are added to your balance. Bonus amounts depend on the promotion terms and all players have to meet wagering requirements before cashing them out.

All active bonuses and those available for activation can be viewed in the “Bonuses” section of your profile. The “Bonuses” section is divided into categories “Casino” and “Sports,” with corresponding bonuses presented in each category.

Each category has subcategories:

  ♦  Available: Bonuses that haven't been activated. This subcategory features deposit and no-deposit bonuses.
  ♦  Active: Bonuses that have already been activated. If a player has multiple activated bonuses, they will need to wager the initially activated bonus first; other bonuses will be awaiting their wagering turn with the status “In line.” The order of bonus wagering cannot be changed.

Bets made for wagering purposes will contribute exclusively to the wagering requirements of the first activated bonus (the first in line). The wagering progress can be viewed in the dropdown menu accessible after clicking on the balance in the top right corner of the website.

The player can simultaneously wager one casino bonus and one sports bonus.

All active bonuses can be canceled. To cancel a bonus, click on the “Details” button on the bonus card, then proceed to click “Cancel Bonus” in the pop-up window, and confirm the cancellation. Please note that each bonus must be canceled individually.

Players can access the history of activated and utilized bonuses in the “Bonuses” section of their profile. Bonus data is retained for one month.

Each bonus has a wagering requirement – the coefficient by which the bonus amount is multiplied. The result is the number of bets you have to place in the game to wager the bonus. For instance, if you received a 100% bonus for your first deposit (30 EUR) with x40 wager, you therefore will need to place bets on the amount of 1200 EUR (deposit amount x wager) to be able to withdraw your winnings. Please make sure to play games from the Bonus Wagering section, as 5 EUR from each bet is taken into the progress.

More information on the BONUS TERMS AND CONDITIONS page.

Games at WinSpirit have different types of badges to help players find TOP and new games, slots with a jackpot feature, and those games where players have the option to wager their bonuses. All slots where bonus wagering is available are in the category Bonus Wagering or are indicated by the symbol

Your bonus is considered wagered when your bonus funds have been transferred to your real money balance. In this case, your bonus money balance will be empty. Click on your balance under your nickname in the right upper corner to view information about your bonus and real money balances. If you need assistance, please contact our support team.

To get your first deposit bonus, you have to make a deposit of at least 20 EUR. To get your second deposit bonus, you have to make a deposit of at least 40 EUR. Before depositing, do not forget to select a deposit bonus at the Cashbox. The bonus will be automatically added to your account once the deposit is processed.

More information about welcome bonuses you can find on the BONUS TERMS AND CONDITIONS page.

Every time you play at WinSpirit Casino, you earn special experience points called CP. 1 EUR of bets are equal to 1 CP. The more you play, the more points you get and the higher your status becomes.

For reaching a new status, you receive valuable gifts and bonuses. Read more on the loyalty program.

Cashback is a no-deposit bonus with x5 wager. It is automatically credited to your account each Thursday. Weekly Cashback is calculated based on the difference in deposits and withdrawals for the last week, minus the amount of the player's balance and active withdrawal requests at the time of cashback accrual. The percentage of cashback depends on the player’s loyalty level.

To get your Free Spins and cashback bonuses, click on the gift box in the top right corner of your screen. In this section, you will find all your active bonuses and those available for activation. Please note that the cashback bonus is credited every Thursday after 00:01 UTC and is accessible only after reaching the Amber Level at WinSpirit.

Click the “Sign Up” button in the top right corner and fill in the required information. You’ll then receive an email with a confirmation link. Click the link to activate your account. Once done, you can start playing right away.

Press the “Forgot your password?” button on the login page. Enter your email to receive a link to create a new password. If you can’t find the message in your inbox, check the spam folder. Memorize your new password and do not share it with anyone.

To log out, please click on the “Log out” button in your Profile.

After registration, WinSpirit will send an email to your inbox with a confirmation link (sometimes an email ends up in the spam folder, so check that too).

You can also confirm your email in your Profile.

First, check whether you’ve entered a valid email address during sign-up. If you did, please check the spam folder; the email may have landed there. If you still haven’t found the email, please contact our support team and we’ll forward you another activation email or activate your account manually.

Sure. To change your registered email address, contact our support team via Live Chat or email at . We will help you change your registered email address.

To unsubscribe from newsletters, please contact our support team via Live Chat or email .

Verification is the standard procedure of confirming a player’s identity, and it’s needed to secure your account and make fast and convenient withdrawals.

Verification, takes from 2 to 24 hours and only needs to be done once. You will be notified about the verification status or you can check the status in your Profile.

The list of valid documents for verification can be found in the Verification section. You can go through verification in the Profile — Verification. All the data received for verification is strictly confidential.

If you have any questions, you can contact our support team via Live Chat. We are available 24/7 to help make this process easy for you.

No, registering multiple accounts is prohibited by the casino rules. You can register only one account for each household and IP address. If you open or attempt to open more than one account, we reserve the right to block or close any duplicate accounts at our discretion. To learn more about duplicate accounts, please read our Terms and Conditions.

No, only players who have reached the age of 18 can play at our casino. If we suspect that a player is under 18 years of age, we will carry out age verification checks. The player’s account will be deleted if the player is underage.

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