How to verify your account
To verify your account:
- Go to Profile
- Navigate to the Verification tab
- Verify your identity and payment methods
How to verify your identity
- Press Upload documents
- Select the country where you’re a resident or live
- Agree to process your personal data by pressing Continue
- Select the country that issued your document
- Select the document such as ID card, passport, residence permit, or driver’s license
- Upload the photo of your passport, driver’s license, or other identity document
- Check if all your personal info is visible and the photo isn’t blurry
Note: check if the attached document is valid for at least a month. The system won’t accept the expired documents. If the document has 2 sides, attach both of them. - Make a live selfie
- Turn your head and look straight towards the camera
- Rotate slowly your head to help the system identify you
Check if all your info is correct. By pressing Next, you confirm that. This action is also necessary to complete your verification.
You’ll see a message that your documents have been sent for verification.
How to verify your payment method
- Press Verify near the Payment section
Note: you’ll access payment verification only after uploading documents for identity - Upload the photos of 2 sides of your bank card
- Check if your cardholder’s name, the first 6 and last 4 digits, expiry date are visible
- Hide your 3-digit CVV code on the back of your card
Important: don’t use design tools to hide the numbers. Do this with your finger or a piece of paper.
Note: upload the photos of your documents in JPEG, JFIF, PJPEG, PJP, JPG, PNG or PDF format. The size is less than 10 MB, with no glare or smudges. Check if all 4 corners and necessary info are visible. Our system doesn’t accept low-quality photos or the ones edited with design tool.
- Once our system verifies your data, we’ll notify you via email. You can check if your account has been verified in the Verification tab.
If the system didn’t verify your identity or you have difficulty completing the form, please contact our support team at